If lights don’t display, plug any other handy electrical device in to the same wall outlet currently being used by the digital box. ©2020 Shaw Communications. Reattach the power cable to your TV box. You can do that using Equipment Activation. above or around the port on your TV where you inserted the input cable. An unexpected VOD error has occurred. Older Digital Boxes are not able to display MPEG-4 picture because they are not compatible, as they were designed before MPEG-4 technology existed. For help, please visit www.shawdirect.ca/vod and reference the following error code: -14531. Your Shaw digital box is not properly connected to the TV. You may need to toggle between antenna and cable mode. Wait for the digital box to reboot. When you were doing troubleshooting before, did you also try unscrewing the white coax cable from the box and outlet while it was unplugged? Test The Weather Network’s HD feed to verify you have picture. Use this guide to try some basic TV cable box troubleshooting to ensure your equipment is working properly. How to troubleshoot no picture, but sound: ©2020 Shaw Communications. If your digital box displays NO IP then skip to the Reset Digital Box section. Press the red CABLE power button to turn on the digital box on your Shaw remote control device (on older Shaw remotes, press CBL and then PWR, located in the top-right corner of the remote.) Disconnect the input cable from the current input port on your TV. If the digital box does not turn on, check if there are any lights showing on the front of the digital box. This box is on a tv that in not used often so it's not a huge problem, but after every update it stays on boot for about 2 weeks or so then it is fine. Reattach the coaxial cable to the TV box and the cable wall outlet (or splitter), ensuring they are finger-tight. If reseating the cable didn't solve your issue, read the Shaw TV Troubleshooting FAQ. Look for a, If the digital box turns on while the TV turns off, or vice versa, press the. I have tried unplugging both the power and the cable and leave it unplugged for some time but it doesn't help. How to check for power: Your TV will display a picture from the Digital Box if it is set to the correct input. Reseating the cables may help if it's a signal related issue so fingers crossed this does the trick. For accurate pricing information, please select your region below: Learn what to do when you have no signal on your TV screen. but there is no picture on your TV screen, your TV may be tuned to an MPEG-4 channel with a digital box that is not MPEG-4-compatible. Network error connecting to SD server: We are having trouble reaching the Shaw On Demand servers. Unscrew the coaxial cable from the cable wall outlet (or splitter). Unfortunately, we couldn't detect your location. If the digital box turns on while the TV turns off, or vice versa, press the POWER button on your TV to make sure they are both turned on at the same time. Now for the past week or so the box cycles between saying boot and a code F5E7. Leave the cable connected to the digital box. Verify that your digital box is MPEG-4 compatible. Check if your Shaw digital box has power. Many newer TV models have more than one input port to connect the digital box to, whether it is HDMI1, Component3, or AV1, etc. It will be labeled as. How to check the TV input: If your TV has a faulty input port, it won’t read the signal from your digital box. How to reset a newer Smart Guide digital box: If none of these steps resolve the problem contact Shaw Business technical Support for further assistance. The name of the input to select depends on the type of cable connection you are using to connect your Digital Box to your TV, for example: Change the TV to channel 03 by using the remote control device that came with your TV, or by using the channel up and down buttons on the front of your TV. If you still don’t see a picture on the screen, then your TV has a faulty input. Older digital boxes will show picture as soon as you turn them on, but the guide will display. All rights reserved. N1. If you hear sound on certain channels (e.g., The Weather Network HD, etc. ) Connect the digital box to a different input port on the back of the TV to see if the no signal issue is with the TV. It will take anywhere from 30 seconds to several minutes before you can turn it back on. Now for the past week or so the box cycles between saying boot and a code F5E7. That's very odd! Scroll through the list of available inputs on your TV by pressing the input button. If the wall outlet does provide power to the other electrical device but lights don’t appear on the digital box, reset the digital box (see how below). I have a one year old HD Box that seems to have trouble rebooting after updates. Each time you press this button—while the input menu appears on your TV screen—the highlighted input should change. I have tried unplugging both the power and the cable and leave it unplugged for some time but it doesn't help. Thanks for testing that out! If your TV displays a No Signal, No Source or No Input message, the problem might be one of the following: The first thing to check is for power on the digital box. It will take anywhere from 30 seconds to several minutes. Remove the power cable from the back of the unit. Keep us posted! This label indicates the type of video connection you have between your digital box and TV. Attention! Please verify your DSR is connected to your home internet connection and … This box is on a tv that in not used often so it's not a huge problem, but after every update it stays on boot for about 2 weeks or so then it is fine. will be connected to a unique input. Note: Shaw technicians can’t fix power issues. If that wall outlet doesn’t provide power to the other electrical device, then the wall outlet needs to be fixed. I think your best bet would be to speak with technical support so they can take a closer look - it sounds like you might need a service call. If the time is not correct, call in to Business Technical Support. If you have no signal on your TV screen, you may have a power issue. Press the. Call an electrician. All rights reserved. If you happen to have a splitter please make sure you disconnect/reconnect the cable there as well. If not, can you give that a shot and let us know if the issue persists? Contact a Business representative to upgrade to an MPEG-4-compatible digital box, if necessary. Call your TV manufacturer for further assistance. Select the correct input. Once the time shows on the box’s display, it can be turned back on. Wait for the digital box to reset. Each device connected to a TV (Digital Box, DVD Player, Blu-Ray Player, etc.) But if you would like, you can also try activating the box again to see if that helps. I don't think I've come across that error before. Some newer HD channels use the current MPEG-4 technology to broadcast picture. Connect the cable to another input port of the same type on your TV (HDMI, Component or Composite). Temporarily plug the digital box power cord in to another wall outlet. Look for the label (e.g., HDMI1, Component3, AV1, etc.) Please call technical support for more information regarding your Shaw Direct account. I have tried that and even moved it to another TV that has a working box and I'm still getting the same error message. If your digital box has power and the TV input is correct but you still have no signal on your TV screen or your digital box is displaying NO IP, the digital box may be frozen and may need to be reset. Find your TV remote control (not the Shaw remote control) and locate the input button.
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