My wi fi has both 2.4 and 5.4 with one password for both. Read this before you try again. Add your device by taking an image of the QR code affixed with in the Quick Start Manual or on the product with the Home app. When Cygnett Smart is searching for your smart device, minimise the app and enter into the Wi-Fi settings on your smart phone. Until now, you need to enter the SSID and password of your WiFi in eWeLink app. 3) Plug the Smart Plug back into the outlet, and immediately press the button on the smart plug 8 times once per second. Thank you. Select Manage group, and there will be a list of devices that have not been assigned to a group yet. Place your smart plug into a power source and turn on the power. Cygnett and the Cygnett logo are trademarks of Cygnett Pty Ltd. Google, Android and Google Play are trademarks of Google LLC. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. With one simple touch, you can turn on or off your devices remotely, receive live information from your home and so much more. My smart devices are turning on/off by themselves, Google Home & Assistant Setup Instructions. To delete all saved information regarding your smart plug, tap Delete and then Complete. I am having the same problem using my IPhone connected to my 2.4ghz wifi, even though my phone is connected to the 2.4ghz network. The Google voice assistant doesn't work on my smart devices, what do I do? Tap the settings icon (the gear symbol) in the upper right corner. Log-in the Cygnett Smart app with your email and password. This will remove the reply from the Answers section. You will also understand how each pairing mode works behind the scene. Instead, it shall be sent to the applicable collection point for the recycling of electronic equipment. Nowadays, almost every router comes with the 'Smart Connect' feature that allows users to set a unified SSID for 2.4Ghz and 5Ghz. Tried to pair a new GE-14292 Smart Switch and was having trouble adding via Add a New Thing…After fighting with the software and following numerous community suggestions of turning the switch toggle in the on then off po… Can't seem to get any connection. Your Cygnett Smart Home screen is the centralised view of all your smart home devices. 6. I'll lock this thread now and please feel free to create a new thread if you need help with your Google Home device. If your home is feeling a bit cold, set up a scene with the Cygnett Smart Plug to turn on your heater, so you can arrive to a warm and cosy home. Keep batteries out of reach of children. Our automated system analyzes replies to choose the one that's most likely to answer the question. Use of the Works with Apple HomeKit badge means that an electronic accessory has been designed to connect specifically to iPod touch, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. 3. At this moment, Android smartphones will auto connect to the AP of the device. Other brands and product names are trademarks or registered trademarks of their respective holders. If your smart device supports bluetooth pairing mode, then there is no need to check whether smart connect is enabled in your router settings or if your smartphone connects to a 2.4Ghz WiFi. To pair a device with the optimal method will save you a lot of effort. You can share your smart plug with your family and friends, giving them the convenience and ease that you have. 3. Item No: CY2881CHCPM Input: 100V-240V~, 50/60Hz, 10A Max, 2400W Max Output: 100V-240V~, 50/60Hz, 10A Max, 2400W Max Wi-Fi: 2.4GHz 802.11b/g/n. Then, open eWeLink app and tap 'Compatible Pairing Mode'. You should see a network created by your Cygnett Smart device – tap on the network to connect. If it has not, allow location permission to be shared with the Cygnett Smart app. *Cygnett Smart Hub + IR Remote Control is not included and is sold separately if the Smart Humidity & Temperature Sensor is purchased separately from the Cygnett’s Smart Home Starter Kit. Community content may not be verified or up-to-date. You also have the option to log out of your Cygnett Smart app by tapping ‘Log Out’. Pairing will succeed even if your 2.4Ghz and 5Ghz WiFi have the same SSID. The Apple Home app said my smart device has been added, but I can't see it. This will also remove your smart plug from the Cygnett Smart Home Screen. We'll get back to you only if we require additional details or have more information to share. By ensuring this product is disposed of correctly, you will help prevent potential negative consequences for the environment and human health. Need help! Now you need to follow the on-screen instructions and enter the pairing mode. (For example, see the picture below.). Select the state (on/off) for your smart plug. Pairing failed? In an instant, you can see what is on or off in a room and adjust accordingly. Can't seem to get any connection. Immediately release the button after the blue status LED turns on (after about two seconds). 1. First Time Pairing. If you have an Apple device and want to set it up with the Home app and Siri, please see the following steps: Using the camera, align it in view with the QR code attached in the quick start manual, or on the smart device. I appreciate your time posting your concern. To delete all saved information regarding your smart plug, tap Delete and then Complete. Your Smart Humidity & Temperature Sensor is now ready to be used. Pairing a WiFi device by scanning QR code works in the same way as compatible mode. For this reason, we must enter the right SSID and password in the app and make sure they belong to a 2.4Ghz WiFi. 1) Press the + sign to add manually 2) Choose Socket 3) Select AP MODE at the top of the screen It will then ask you to choose the network and password FOR YOUR HOME ROUTER. Wait for a moment until the device goes online, and pairing is completed. For examples on where your can place your Smart Humidity & Temperature Sensor, please refer to the below. Ensure that your Wi-Fi connection is stable and online. After this, the name of your Wi-Fi network will auto-fill into the app and you can proceed to enter your Wi-Fi password and select Next. Maybe I should try my wife's Samsung and see if I can get it done that way. Remove the first layer on the adhesive, revealing the adhesive, revealing the adhesive surface. Apple users | I'm having difficulty pairing my smart device, what do I do? You can change the name of your smart plug by selecting the icon. Ensure that your phone/tablet is connected to the Wi-Fi network you would like your smart plug to connect to. Remove the battery pull tab and screw on the backplate using the screwdriver. At this moment, Android smartphones will auto connect to the AP of the device. The only thing we should do is enter the right SSID and password for a 2.4Ghz WiFi. We will explain the reasons and give you the solutions. Select New Timer to begin setting up a schedule for your smart plug. Select Share to begin sharing your smart plug and follow the in-app instructions. Your smart plug will reset and go into “Pairing” mode. Made in China. 2. Ensure that your smart device is still receiving power (i.e. Just scan the QR code on the device or its package, the device will be registered in your eWeLink account. I was just successful putting my TanTan plugs on my 2.4ghz network using my wife's Samsung phone using the Smartlife app; not sure why it did not work on my Iphone. In here, you can find the total kWh with respect to dates. Apple, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. This will also remove your smart plug from the Cygnett Smart Home Screen. 858 Lorimer Street, Port Melbourne, Victoria, 3207, Australia, Smart Wi-Fi LED Bulb A19 Colour + Ambient White, Smart Humidity & Temperature Sensor User Manual.pdf, This product is intended for indoor use only; do not expose to wet environments, This product is not a toy and should not be played by children, This product is not suitable for water contact, Ensure that your Cygnett Smart Hub + IR Remote Control* is set up correctly. For GSM devices, the pairing method is scanning QR code. This is the direct link between you and our dedicated team at Cygnett Care who will answer your questions and concerns regarding your Cygnett Smart Home device. Once it has been registered, give your smart device a name. When you submit a report, we'll investigate it and take the appropriate action. Download and install the Cygnett Smart app from the Apple App Store (iOS devices) or Google Play Store (Android devices). This page allows you to control your smart plug to a greater extent; from turning on and off, viewing history, to scheduling a time in which you would like your smart plug to turn on or off – the possibilities are endless. Please enter the password for your Wi-Fi network. Pair this with your pre-existing Cygnett Smart Home products to create a scene, based on the room’s humidity and/or temperature. Your Cygnett Smart Humidity & Temperature Sensor monitors your home’s humidity and temperature. Please wait while Cygnett Smart finds your smart device. The Amazon Alexa voice assistant doesn't work on my smart devices, what do I do? Your smart devices are now grouped together. Smart Humidity & Temperature Sensor Features. Therefore, your smartphone must connect to the same 2.4Ghz WiFi, in order to send SSID and password to your smart home device. Press and hold the power button on the smart plug for, In the Cygnett Smart Home Screen, select the. Press and hold the Pair button of Powerline adapter A (in no particular definition; just pick one from your powerline adpaters as A, another as B) for 1 second, the Power LED will start flashing. Why you can’t pair Sonoff basic with eWelink APP? Other brands and product names are trademarks or registered trademarks of their respective holders. While your smart home device still waits in 2.4Ghz radio band for the required SSID and password to complete pairing.
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